Technical failure in "Ukrzaliznytsia": how to buy train tickets

Technical failure in "Ukrzaliznytsia": how to buy train tickets

On March 23, a technical glitch occurred in the "Ukrzaliznytsia" system, which temporarily disabled online services for ticket purchases, as well as other online services, including information services.

Company specialists are working to resolve the issue, but as of 4:00 PM, the system has not yet been restored.

How to purchase tickets?

During the outage, passengers can purchase tickets directly at ticket offices at the stations. "Ukrzaliznytsia" has also increased the operation of ticket offices and allowed train conductors to arrange ticket purchases onboard in the most urgent cases. Additionally, international ticket sales for March 23 and 24 are open at all international ticket offices at stations.

For those who need special services such as booking carriages for people with disabilities, group travel, or accompaniment, requests should be sent to the email address: [email protected].

Did the glitch affect train schedules?

"Ukrzaliznytsia" reports that the technical glitch did not affect train schedules. All trains are running on schedule, and the situation is being monitored.

Passengers are asked to check their email for a PDF duplicate of the ticket if the application does not open it.

For additional inquiries, passengers can contact the "Ukrzaliznytsia" Facebook page.